(Frequently Asked Questions)

Is Neon Hotel open year round?
Yes, Neon Hotel is open all year.

Is the hotel situated in a quiet or a loud environment?
Neon Hotel is situated in a quiet environment, along the beach road between Malia and Stalis and next to the beach. There are cafeterias and shops nearby, but there is hardly any noise at night.

What languages does the hotel staff speak?
Our hotel staff is Greek and English speaking.

What time is check in / out?
Check in is at 14.00h and check-out is at noon, 12:00. A late check-out can be arranged at a small charge on request and upon availability.

Which currencies do you accept?
We accept all currencies and all major credit cards. We gladly accept your foreign currency exchange at official bank rates

Does Neon Hotel provide private parking space?
Yes, our hotel has a free private parking space.

Does it have a garden?
We do have a lovely garden with shady trees and many plants and flowers; we also have lawns for the kids to play on.

Are pets allowed in the Neon Hotel?
No, we're sorry, but pets are not welcome on the hotel premises. Personally we have nothing against them, but not all guests are charmed by pets.

Is the hotel accessible for guests with a kinetic disability?
Neon Hotel is partly accessible for guests in a wheelchair. Unfortunately, however, our hotel does not meet all requirements to be entirely 'wheelchair accessible'. Should you need more detailed information, please send us a message at This email address is being protected from spambots. You need JavaScript enabled to view it.

In case of emergency, can I consult an English speaking doctor?
Yes, there are excellent English / German speaking doctors both in Malia and Stalis. There are private medical centres on a 24/7 base, as well as qualified dentists and several pharmacies.

How big is Stalis and its population?
Stalis belongs to the municipality of Malia, which consists of the coastal villages Malia and Stalis plus their mountain counterparts Krassi and Mohos.  The municipality has a population of around 6,000 and covers a surface area of about 6,700ha.

Is there a bus stop / taxi stand nearby?
Yes, a bus stop is nearby (30m. from our hotel) and a taxi can be called at anytime.

Is tap water safe to drink?
Yes, tap water is safe to drink, but bottled water is generally preferred.

What power supply do you have?
Power supply in Greece / Crete is 220V. Sockets accept two-round pin plugs. Adaptors are readily available at any supermarket, or just ask our staff to help you out. Power cuts happen occasionally, especially in summertime, due to strained generating capacity.

What time zone does Crete have?
Crete, like the rest of Greece, is 2 hours ahead of Greenwich Time (GMT +2) and adjusts to summertime at 4am on the last Sunday in March. It is set back to winter time at 4am on the last Sunday in October.

What are the shop opening hours in Stalis?
Shop opening hours vary, but are usually from 9am – 11pm daily in summertime. Banks and post offices are open Mon – Fri from 08.00 – 14.00 hours.

How frequent are the local bus services?
Bus services are operated by the KTEL cooperative and buses are fast, frequent and comfortable. They leave in both directions in front of our hotel about every 20 minutes, to Heraklion in the west and to Agios Nikolaos in the east

Do you have places of interest in the area?
There are plenty of highlights and places of interest to visit in the area. Have a look at our web site's section Destination Info in the box on the right.

What climate do you have?
Crete has a Mediterranean climate with warm, dry summers and mild, wet winters.

How far is it to Heraklion?
Heraklion, Crete’s capital, is 32km west of Stalis (45min. by bus, 30min. by car). Heraklion International Airport is about 29km west of Stalis.

Can I have access to the Internet?
Yes, the hotel provides (central) Internet access and has a free Wi-Fi zone.

Can I rent a car?
Car rentals are readily available, or just ask our hotel staff to assist you.

How far is the hotel to the city centre and to the beach?
Neon Hotel is within easy reach on foot (about 5min.) from Stalis centre and the beach is 50m from our hotel. Shops and taverns are just a few minutes away. (See also Location).